rss icon Subscribe
desktop mobile

Wallem Introduces Collaborative Inboxes

Wallem CEO Frank Coles (Photo: Wallem)

Posted by Michelle Howard

Wallem Group is introducing collaborative inboxes to its agency business line, in a move designed to enhance responsiveness in communications by overcoming the limitations of conventional end-to-end email.

The rethink on how communication takes place between Wallem's agents and its counterparties is part of a broader digital transformation championed by CEO Frank Coles aimed at streamlining interactions with customers and improving transparency through the intelligent use of technology.

Wallem is modernizing the communication infrastructure by deploying a collaborative platform, called SEDNA, which provides team inboxes allowing staff to work together on incoming messages and increase their responsiveness to customers.

Instead of forwarding or copying team members on critical messages and the subsequent chain of responses and internal discussion, SEDNA lets users work from a single original copy of the message. Every attachment, tag, and comment is held in one place, delivering transparency, accountability, and efficiency. This arrangement better aligns with the complex transactions common in ship agency where large teams are required to work on the same project over a prolonged period.

SEDNA will also be integrated with the a3 Ship Agency system. This link will enable information and incoming messages to be automatically categorized, making it easy to find information related to any transaction. It will also allow teams to see the entire timeline of a job at a glance.

"Wallem's agency business needs unified, streamlined communication throughout the lifecycle of any transaction, from discovery and pre-fixture to operations and post-voyage activities," said Wallem CEO Frank Coles. "Being able to retrieve information quickly and delivering consistent, responsive communication to everyone in a transaction is key to enhancing the quality of service we offer our customers."

Bill Dobie, SEDNA CEO said: "We believe an organization's differentiation in the shipping industry comes down to how agile it is as a business. Our focus at SEDNA is to provide a software platform that helps teams save time and work better together by delivering certainty with their data so that people aren't spending time verifying or looking for what they thought the truth was; they can instead respond and act on it."

Whether it is brokers sending emails to charterers, charterers forwarding voyage information or recaps to operations teams, or operators communicating with masters, owners and port agents, email has become the default method of communication and managing transactions in shipping. Operations teams often receive and process thousands of messages per day - and the volume of traffic continues to grow.



Aug 13, 2019

 

People & Company News

G2 Ocean Targets New Markets

Image: G2 Ocean

G2 Ocean,  a joint venture of two of the world's leading breakbulk and bulk shipping companies -

Cosco Acquires Stake in Greek Intermodal Firm

Photo: Cosco Shipping Group

OceanRail Logistics, part of the Cosco Shipping Group, acquired 60% of the Greek railway company

Hapag-Lloyd Doubles EBIT for 9 Months

Image: Hapag-Lloyd

German international shipping and container transportation company Hapag-Lloyd said that its

Technology

Arista Starts Smart Shipping Journey with ABS

Pic: Arista Shipping

Greece-based shipping company Arista Shipping has signed an ocean data agreement with the global

MCI Signs EchoPilot Deal

Pic: Marine Components International (MCI)

Marine Components International (MCI) in the UK has been chosen by Denmark’s Daniamant to

Wärtsilä Opens Support Center in Singapore

The new Wärtsilä Expertise Center in Singapore complements nine other such centers to provide instant global customer support (Photo: Wärtsilä)

Wärtsilä said it has established its latest Expertise Center (EC) in Singapore to provide support

Maritime Apps